Balcarres Guest House

Terms & Conditions

Paying for Accommodation

Where a booking has been made since April 2020, the coronavirus pandemic is now a known virus worldwide, affecting every aspect of daily lives.  Any consequences of the virus, in particular when booking accommodation, are no longer viewed as unforeseen circumstances or events and this is recognised as such by the Association of British Insurers.  By making a booking with us, you accept there is a risk that your holiday may not go ahead.   


All deposits are non-refundable (this covers us for booking fees and transaction charges).  You will be charged the non-refundable deposit on reservation and the remaining amount 30 days prior to arrival.

£50 will be taken to secure bed&breakfast bookings, and a value equating to your first night stay for self catering bookings.  The balance will be taken 30 days before your arrival.

If your arrival date is 30 days or less away then full payment is required within 24 hours of your booking.  Our payment system manages the transactions.


We reserve the right to charge for any breakages and damage found.  The charge will be made against the card held for payment and the person(s) making the booking will be notified.

Cancellations Policy

If you or we have to postpone a booked stay because of HM Government or local government mandatory orders or mandatory instructions for non-essential travel, mandatory local lockdowns, mandatory movement restrictions and/or national mandatory lockdown/mandatory movement restrictions, or c19 outbreak linked to us, causing us to close, we will liaise with you to move your holiday free of charge to another date available.   If the cost of the new holiday is more, you will be liable for the full amount.

Any other cancellation, such as you having a disinclination to continue with your stay, or local government advisory-only guidance on no travel/restrictions will not be accepted as a reason to cancel or postpone.  Such cancellations will incur a charge equating to full payment if occurring within 30 days of the arrival date.

It is advised to take out holiday insurance – including for “staycations”, as these will cover cancellation charges. 

MoneySuperMarket site advice:

Can I get COVID travel insurance with a pre-existing condition?

Travel insurance providers should still include cover for COVID-19 even if you have pre-existing medical conditions – as long as you declare the condition when you take out the policy. 

This means you’ll have cover for cancellation or curtailment as well as emergency medical expenses if you’re diagnosed with COVID-19 – both at home, and on your holiday.

Can I get COVID travel insurance if I’m travelling domestically?

Depending on local restrictions in place, you may be able to travel to certain other areas across the country. If you do decide to take a holiday in the UK, it’s still worth taking out a staycation travel insurance policy.

It should provide you with cover for things like cancellation, delays and curtailment if you have to end your trip early, even if it’s as a result of a coronavirus diagnosis.